FLUX Support Team

Possible cause: The Swiftray software version is not compatible or the old version. Solution: Update Swiftray to the latest version, "Click here to download Swiftray."

Glass： Friendly reminder: Due to the feature of diode lasers, if you need to engrave glass, please paint black before engraving.

Possible cause: A machine connection error occurred, and no connection was detected. Solution: Please re-plug the USB cable connecting the machine to the computer. Please plug the USB cable into...

White Paper: Widely available Corrugated Cardboard : Cheap, strong structure, suitable for three-dimensional art pieces

Possible cause: The file position exceeds the working area boundary. Solution: It is recommended to move the image file position slightly to the middle, away from the boundary of the operating r...

Synthetic Leather : Base layer: mostly woven fabric; adhesive layer; resin layer: PU and PVC, etc   Genuine Leather : Mild, soft, elastic

Possible cause: The limit switch signal is continuously triggered, resulting in an abnormal homing. Solution: After the XY axis has returned to zero, ensure the XY axis does not touch the limit ...

Stone : There are differences between artificial materials and natural materials, and the textures are diversified.   Cement :   EVA Foam : Lightweight and low density, commonly used in molds...

Possible cause: If the machine is not installed correctly, the sheet metal of the slide rail cannot touch the Y-axis limit switch, resulting in an abnormal homing. Solution: Please Adjust the pa...

If you have read the user manual or the help center but still cannot solve the problem, please fill in the following information and send it to your reseller or Lazervida support by private message...